A Glimpse of What We Can Provide for Your Orgnaziation!
 
All of our training are customized to meet the needs of your organization. Over the past 30 years we have provided training for city, county, local, state and federal govermental agenicies. Healthcare Groups, Colleges, Universities, Schools, Child Welfare Organizations, Travel Agenicies, Retail Groups, Businesses, Community Groups, Not for Profit Organizations,  Sales Organizations, Insurance Professionals, Auto Industry, Religious Groups, Public Safety Profesiionals, Foster Parents Associations, and Juvenile Justice.

Available for Keynote Presentation's that's

Inspirational and that has a Powerful Message of Hope, Survival, and Passion!

 

Check me out on

bookaspeaker:

 

www.bookaspeaker.net/searchDetail.asp?state=Fl&entryID=691

 

Call me to discuss reduce

rates for not for profit

groups or child welfare organizations!

These are just a sample of some of our workshops. We provide other unique type of training that includes sexual harassment, ethics, leadership development, personal effectiveness, and enhancing supervisory skills. Make sure you check out the motivational training page!

  Barbie is a high-energy and passionate facilitator who incorporate a "hands on" approach to training that stimulates and enlightens attendees and brings her rave reviews from her workshop participants from around the country. Her motivational and inspirational message is delivered in a  comfortable and non-threatening format, and features extensive interaction and is customized for each group that training is provided to. She is also well known for her transformational work with young people, parents and educators in schools and community groups!

 

 

 

Unique and Innovative Programs that would leave your people wanting more!


 

Workshop Titles for Customer Service Training

 

    • Understanding People & The Art of Communicating With Them
    • Carrying Your Marketing to a New Level
    • Delivering Exceptional Customer Service
    • Putting the WOW in Your Customer Service
    • Improving Your Networking Skills

Summary

 

 

An organization's ultimate success lies within its ability to create "unique partnerships" between its employees and customers. The term "customer service" has become an ever-popular buzzword. Your employees? interaction with the customers will directly impact your organization?s level of success. When customers are appreciated and respected, they will be more willing to cooperate with you and your staff. On the other hand, without the proper training, employees will be left feeling stressed and de-valued, which can create low motivation and cause poor customer interactions. These highly interactive and stimulating workshops have been designed to develop your employees? "World-Class" customer service skills, and at the same time help them to become more resilient. Participants will receive insights and strategies that will help them on a personal level, as well as on a professional level as they deal with their external and internal customers.






Objectives

 

 

The workshops will focus on four major areas:

 

1. External customer service:


-- Strategies to help customers feel valued and appreciated.
-- Ways to give friendly and courteous service.
-- Skills in how to deal with difficult and angry customers.
-- Transform complaints into valuable customer feedback.


2. Internal customer service:


-- Improving relationships in the workplace.
-- Exploring the connection between teamwork and world-class service.
-- Understanding the importance of "customer satisfaction".


3. Personal development training:


--Enhancing one's interpersonal skills with "self-esteem" and "enthusiasm".
--Insights to create a "positive attitude" when dealing with internal and external customers.
--Ideas to enrich communication and listening skills; and interpret non-verbal communication.


4. Presenting a professional image:


--Understanding "customer perception" vs. "employee perception".
--Tips to stay motivated while projecting and attitude of genuine caring toward the customer.
--Ways to project a world-class image when using the telephone.

 

 

___________________________________________________

 

Enhancing Cultural Sensitivity in Today's World

 

Today's workplace has as many as four generations working together. The four generations in the workplace are defined. Each generation is defined not so much by age as by common experiences and key events. Workplaces are experiencing tension among the generations and people have to learn how to work and play well with each other. Generational diversity will affect not only recruitment, management, customer interaction and retention of employees, but strategic planning as well.

This is a fun, hands on and highly motivational training that will bring your staff together from the different generations and them to improve communication and teamwork between them. It will help to enhance respect between them and the talents and expertise that each groups brings to the organization.

                    

 
Summary of Our Diversity Programs

 

 






 
In today's business world, workplace diversity is a hot topic.  The significance of this subject increases proportionately as the workforce and community become more and more diverse; that is, it includes differences in religion, background, gender, age, physical ability, sexual orientation, race, socio-economic, and ethnicity.

Workplace diversity can either cause ruptures in the fabric of an organization; or if handled correctly, it can be woven into strong fibers to support your organization.  Valuing diversity is the key.  It is the valuing of employees and their differences that allow an organization to develop broader perspectives, and to approach business problems in new and creative ways.

The ability to accept people as unique individuals, while also recognizing and taking into account their differences as members of particular groups, makes them feel valued.  Valued employees will quickly become one of your organization's greatest assets.

Remember also that the communities you serve are  made up of many diverse groups.  Having the skills to see the positive aspects of diversity with both internal and external customers is the key to eliminating potential problems in the workplace.  When we learn to honor and respect differences, we will find harmony, cooperation, and understanding in our relationships with all people.  We must remember that in any organization it is the leaders that set the tone in valuing diversity.

In a highly experiential and "safe" environment, participants will have an opportunity to assess their own cultural awareness and sensitivity so that they can better serve the citizens in the community, and build a more powerful and effective work environment.





Objectives
 
OBJECTIVES OF THIS WORKSHOP:

1. Understanding workplace diversity issues

    A. Help all to see the importance of valuing and respecting differences.
    B. Examine how one's background, religion, and race, affects who they are personally and professionally.
    C. Identify the stereotypical perceptions that people hold about each other.
    D. Seeing the concept of diversity as more than a "racial issue".
    E. Strategies to understand and communicate more effectively with people from diverse cultures.


2. Dealing with issues that arise in the community

    A. Recognize, expose, and re-examine cultural biases, prejudices, and stereotypes.
    B. Analyze the "isms" (racism; sexism; classism; etc.) and their tendency to separate people.
    C. Strategies to understand the attitudes and assumptions that create problems.
    D. Address the "gender scripts" that everyone learns at an early age, and how those ideas about gender roles affect interpersonal relationships in the present.
    E. Appreciating and respecting the many differences that exist within the workplace and in the community.


3. Building a diversity-based organization

     A. Understanding the unique strengths and talents that each individual brings to the table.
     B. Acknowledging differences and utilizing them in positive ways.
     C. Explore the impact that diversity has on team dynamics.
     D. Develop ideas to "build bridges" within a diverse workforce for the 21st century.
     E. Examine the subject of "values" and how it relates to our interpersonal skills

 


 

Managing & Leadership Development Training

 

  • Enhancing Your People, Leadership & Coaching Skills as a Manager/ Supervisor
  • Improving Your Communication Skills with Your Employees
  • Understanding Your Staff & The Art of Communicating With Them
  • Motivating Your Staff For Peak Productivity

Purpose
 
This outline has been prepared to stress the need for leadership training in business and government organizations.  The "primary mission" of every employee is to be of service to the citizens in their community.  Leaders who know their jobs well, and have a good working relationship with their staffs and other departments, will find it easier to fulfill this primary mission.




Summary
 
The ultimate success of any organization is directly linked to the individual successes of the members which make up that system. What this statement says in short is that everyone in the company, organization, or institution is responsible for the success or failure of their group.

For growth and advancement to occur, it is essential that every  individual at every level be empowered to produce their full potential.  Upper Management must motivate First Line Supervisors, and First Line Supervisors must motivate their subordinates.  To accomplish this monumental task it is important to realize that no manager or supervisor is born with the skills to guide, direct, and inspire people--these are learned skills.
History will show, unfortunately, that many leaders are hired or promoted on the basis of their "technical skills", job experience, or seniority, rather than for their "people skills".  This practice can cause several problems within the organization. For example, without good people skills the leader will not be able to:

 1. Communicate the organization's mission  from upper management to his/her staff members.
 2. Communicate employee concerns to upper management.
 3. Relay the job duties accurately to his/her subordinates.
 4. Fairly evaluate the employee's strengths and weaknesses.
 5. Build employee morale in his/her department.
 

Empowerment results in enhanced self-esteem and increased productivity. When employees are given and when they seek opportunities to grow, positive results will spread from an individual's accomplishments, to a collective organizational achievement.  Everybody wins: the leader, the employee, and the customers/clients they serve.




Outline / Objectives
 

To assist Directors, Department Heads, and Managers in developing "high quality people skills", training is needed. The workshop components below address several key areas.


LEADERSHIP TRAINING

    The ultimate power of any organization lies untapped within the minds of its workforce. Effective leadership abilities are the key to drawing out this potential. This component is designed to give managers the skills they need to become successful leaders, while at the same time developing other leaders within the organization.

PERSONAL DEVELOPMENT SKILLS

    If employees are to produce high quality products or services, it is important that they see themselves as "high-quality people". This unit gives the leader tools to discover and utilize their own personal worth, and skills to build the self-esteem and personal power of their staff.

TEAM BUILDING
    

In order to obtain the maximum efforts from a group of people, a "team" must be formed. This means that different personalities must interact to produce the final results. Each member must be concerned, not only about his/her own needs, but also the needs of others on their team. This section teaches the basics of group dynamics and shows the benefits and rewards that come from group cooperation.

 

EMPOWERMENT AND EMPLOYEE MOTIVATION
   
 When faced with poor performance or lack of motivation from employees, many managers wrongly blame either the employee, or the company hiring process. Therefore, to increase an organization?s chances for success in its respective field, supervisors and managers must have the skills to motivate their employees to the highest level of performance and productivity possible. A motivated staff is the key to moving an organization forward.

DIVERSITY TRAINING
    A diverse workforce adds richness and strength to any organization. Learning to appreciate differences among people is a major step toward creating a conflict-free work environment. This component will give managers unique strategies to be able to recognize, and utilize, the "strengths" that exists within their diverse work forces.

MANAGEMENT AND COACHING SKILLS
    The attitude of the leader sets the tone for the work environment that he/she is responsible for. To help employees to stay in line with the organization?s directions and goals, managers must understand how to effectively give and receive feedback. The process of giving feedback is often referred to as "coaching". This component will teach management and coaching skills that can inspire enthusiasm, creativity, and a positive attitude in the people they lead.


 
Workshop Title
"Dealing With Sexual Harassment in the Workplace"

Summary
 
Sexual harassment is one of the most serious and sensitive issues that an organization must deal with.  Every employer has a duty and a responsibility to provide a work environment that is "harassment-free", by establishing clear cut policies in regard to sexual harassment.

When employees are given education and guidelines that illustrate appropriate and inappropriate behaviors in the workplace, it is more likely that their actions will be aligned with organizational and legal policies against sexual harassment.

In an interactive and safe environment, participants will be given an opportunity to explore this most sensitive topic from both a business and legal perspective.





Objectives
 
Participants can look forward to:

    1. Receiving a clear "legal" and "behavioral" definition of sexual harassment.
    2. Analyzing the link between sexual harassment and the diversity structure of the workplace.
    3. Understanding how victims respond to sexual harassment, and why they often don't report it.      
    4. Exploring the psychological, physiological, and career-related effects of sexual harassment.
    5. Defining the two basic categories of sexual harassment.
    6. Understanding the role that supervisors and managers play in creating a harassment-free workplace.





Teambuilding Training Programs



 
Workshop Titles
  • Building a Powerful Team in the Workplace
  • Understanding Your Team & The Art of Communicating With Them
  • Enhancing Communication and Team Skills in the Workplace

Summary
 
Creating a productive and efficient workforce is the goal of every company that is positioning itself for the 21st century.  To ensure success as an organization, each "team player" must be willing to look at his/her own actions, and determine whether they are complementing, or detracting from the team's overall effectiveness. These workshops have been designed to give participants tools to assess their behavioral styles, both personally and professionally, so as to become more proficient at meeting the needs of their customers.




Objectives
 
By the end of this workshop participants will have:

    1. Techniques to improve team skills.
    2. Insights in how the self-esteem of individual members affect the dynamics of the whole team.
    3. Strategies to enhance interpersonal communication skills to create an environment which promotes understanding and trust.
    4. Received helpful tools to alleviate the negative effects of stress in their personal and professional lives.






 
 
 Interpersonal Skills Training
 


 

Workshop Titles


 

  • Enhancing Interpersonal Skills in the Workplace
  • Developing a Personal Mission (Life coaching sessions)
  • Getting a New Lease on Life(Life coaching sessions)
  • Getting Along With Your Boss
  • I've Got a New Attitude!
  • Take This Job and Love It!
  • Turning up the Volume in Your Life
  • Carrying Your Presentation Skills to a New Level

 

  • Maximize Your Potential for Peak Productivity

 

  • Enhancing Your Assertiveness Skills

Summary

Personal development is a self-evaluation process that allows one to identify their weaknesses and strengths. In these workshops participants are given skills to maximize their strengths, while learning from their weaknesses.  Personal development training also gives individuals an opportunity to obtain "tools" to help them cope with pressures in their work environment, and in other interpersonal relationships.


Objectives
 
Workshop participants can look forward to:

   1. Receiving techniques to improve their self-esteem and personal power.
   2. Exploring the idea of "self-talk" and how it impact one's self-worth.
   3. Uncovering self-limiting beliefs that may keep them from reaching their goals and dreams.
   4. Re-evaluating the concept of "success" and how it has shaped their lives into what it is today.
   5. Developing skills that can lead to a more positive attitude about life.
   6. Learning how "enthusiasm" and "passion" can transform an ordinary life into one that is filled with creativity and purpose.

Young People Programs
 
 


 

Workshop Titles


 

  • Motivating Girls for Academic and Social Success
  • Being Your Best Self
  • The Leaders of Tomorrow Institute
  • Goals, Self-esteem, and Your Future
  • What's Love Got to Do With It (Teens Version

 

  • Girls On the Move to Discovering Their Purpose, Power and Passion Series

 


 


Summary
 
Today's media reports have much to say about young people, unfortunately much of it is negative.  Violence, substance abuse, teen pregnancy, and educational failure, are leading many of our youth toward a future filled with misery and despair.  When our youth display negative behaviors, they are willfully participating in their own self-destruction.  High self-esteem is a young person's "ultimate weapon" when it comes to displacing the negative images of hopelessness and despair that prevail in our society. The future of our communities depend on the leaders we build today.

To meet the academic and social challenges of the 21st century, young people must be given direction, guidance, and tools that will help them to develop inner strength and resilience.

Using a highly interactive format, these workshops will provide our youth with the skills they will need to build high self-esteem, self-confidence, and communication
abilities.





Objectives


By the end of this course the participants will have gained skills to:

1. Raise their level of self-esteem.
2. Monitor their negative self-talk.
3. Identify the barriers to a successful future.
4. Become a more effective communicator.
5. Build healthy relationships with peers and adults.
6. Enhance leadership and team skills.
7. Explore the decision-making process and given strategies to encourage healthy choices.

Parenting Programs Training


 

Workshop Titles for Parenting Programs

 

  • Understanding Educators & The Art of Communicating with Them
  • Empowering Single Parents
  • Parenting a Leader of Tomorrow (four-part workshop series)

Summary


As we watch news reports on television or read our newspapers, we are faced with a never ending barrage of grim stories affecting our children. Crime, violence, drug and alcohol abuse, and educational failure, are among the many things that are haunting our youth today.  Parents are desperately looking for ways to fortify themselves and their children against this despair. The purpose of this workshop series is to offer parents insights and strategies that will empower them, and assist them in empowering their children.


Objectives 
    

 A. To equip each parent with practical tools and skills that they can use immediately to understand and work with their children.

    B. To show parents how their actions have a much greater impact on the lives of their children than their words.

    C. To help parents to understand how to encourage their children to set constructive goals for the future.

    D. To give parents techniques to build a positive self-image and enhance their resiliency skills.

Relationship Programs Training Available


 

Workshop Titles for Relationship Programs

 

  • The Art of Communicating With Your Spouse/Significant
  • Understanding Your Best Friend & The Art of Communicating With Them
  • It's Never too Late to Relate to Your Mate
  • It's Never too Late to Relate to Your Date
  • Understanding Your In Laws & The Art of Communicating With Them

Summary
 
Creating a "thriving community" starts with individuals that are open to coming together to work for the common good of all. Whether it's an intimate male/female adult relationship, a bond with a child, relationships between neighbors and friends, or business partners--building successful relationships takes time, work and commitment.

In a highly experiential workshop format, participants will have an opportunity to explore the barriers that get in the way of building stronger connections with others, and receive skills to enhance any relationship.





Objectives
 
1. Learning strategies to deal with conflict more successfully.
2. Examining the "baggage" that shows up in relationships, and given tools to handle it.
3. Exploring the dynamics of communication, and its link to developing successful relationships with others.
4. Receiving insights in how to build stronger bonds of support and trust with others.
5. Understanding how one's "culture" affects their relationships.






 



 
 
 
 
 
 






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